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Welcome to Galina Live. Your privacy matters to us, and this policy explains, in plain words, what information we collect, why we collect it, who we share it with and what you can do about it.
This policy applies to the Galina Live app (the "App") and to https://galina.live (the "Website"), together the "Service".
Who we are
Galina Live is operated by Galina Live ("we", "us", "our"). We are the controller of the personal information described in this policy. You can reach us about anything privacy related at privacy@galina.live.
Information you give us
- Account information. When you sign in with Google we receive your Google account identifier, your email address and, if you allow it, your name and profile picture. You then choose a username and may add a date of birth, gender, country, bio, profile picture and thumbnail.
- Content you create. Lives you host or take part in as a guest, posts, comments, chat messages in lives, direct messages, wishlists, gifts you send and ratings you give.
- Reports and support requests. What you tell us when you report something or contact support.
- Withdrawal details. If you withdraw earnings, the payout details needed to pay you, such as your payout account and the information our payout providers require.
Information we collect automatically
- Device and app information. Device model, operating system, app version, language and a push notification token.
- Usage information. How you use the App, for example which screens you open, lives you join, how long you watch or stream and actions such as following, gifting or reporting. We use this to run and improve the Service.
- Network and device signals. IP address and device identifiers, used to keep accounts secure and to detect fraud, spam and attempts to evade bans.
- Approximate location. Your country, derived from your IP address or your profile, used for features such as language and availability and to comply with local rules.
Camera, microphone and live streams
When you host a live or join one as a guest, the App uses your camera and microphone, and your video and audio are sent to our streaming infrastructure and shown to viewers.
While you host a live, the App also checks the stream to keep lives working and safe:
- Stream health checks measure things like brightness and whether a face is visible. Face detection runs on your device; no facial recognition or biometric template is created.
- Moderation snapshots. Still images from your live are sent to our moderation systems so that moderators can review lives for breaches of our Community Guidelines. Snapshots are kept only as long as needed for moderation and for handling any resulting reports or appeals.
Coins, gifts and payments
When coin purchases are available, purchases are handled by Google Play. We receive a purchase record (the product, the price and a purchase token) but not your card details. We keep records of coins bought, gifts sent and received, entry fees paid and withdrawals, because they make up your balance and because the law requires us to keep financial records.
Translation
If you translate a chat message or post, its text is sent to a translation service to produce the translation.
How we use your information
| Purpose | Legal basis (where GDPR or similar laws apply) |
|---|---|
| Providing the Service: your account, lives, chat, posts, messages, gifts and withdrawals | Performance of our contract with you |
| Keeping the Service safe: moderation, preventing fraud, spam and ban evasion, enforcing our terms | Our legitimate interest in a safe platform, and legal obligations |
| Sending notifications you can control in your device settings | Performance of our contract and your consent where required |
| Understanding and improving the Service | Our legitimate interest in a better product |
| Keeping financial and tax records, responding to lawful requests | Legal obligations |
We do not sell your personal information, and we do not use it for third-party advertising.
Who we share information with
- Other users. Your profile, lives, posts, comments and chat messages are visible to other users according to your privacy settings. Direct messages are visible to the people you send them to.
- Service providers who process information on our behalf: Google (sign-in, Firebase Cloud Messaging for notifications, Google Play for purchases), cloud hosting, live video streaming and content delivery, translation, and payout providers. They may only use the information to provide their services to us.
- Authorities, when the law requires it or when it is necessary to protect someone's safety. Reports of child sexual abuse material are made to the National Center for Missing & Exploited Children (NCMEC) and relevant authorities.
- A successor, if Galina Live is involved in a merger, acquisition or sale of assets, in which case this policy continues to apply to your information.
International transfers
Our providers may process information outside your country. Where that happens we rely on appropriate safeguards, such as the European Commission's standard contractual clauses.
How long we keep information
- Account and profile information for as long as your account exists. When you delete your account it is scheduled for deletion and removed after a 30-day grace period, during which you can cancel. See Delete Your Account.
- Content until you delete it or your account is deleted. Copies of direct messages held by the people you wrote to remain in their conversations.
- Financial records for the period required by tax and accounting laws.
- Security, fraud and moderation records, including reports and enforcement history, for as long as needed to keep the Service safe and to meet legal obligations.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your information, to object to or restrict certain uses, and to withdraw consent. You can update most information yourself in the App and delete your account at any time from Settings > Delete Account. For anything else, email privacy@galina.live. You also have the right to complain to your local data protection authority.
Age requirement
The Service is only for people aged 18 and over. We do not knowingly collect information from anyone younger. If we learn that an account belongs to someone under 18, we remove it. See our Child Safety Standards.
Security
We protect your information with encryption in transit, access controls and monitoring. No system is perfect, so please keep your Google account secure and let us know if you notice anything suspicious.
This Website
The Website does not use cookies or tracking. Fonts are loaded from Google Fonts, which means your browser shares your IP address with Google when you visit.
Changes to this policy
When we update this policy we change the date at the top, and for significant changes we let you know in the App before they take effect.
Contact us
Questions, requests or concerns? Write to privacy@galina.live.